This varies wildly. For most users, it should take less than an hour, but it is dependent upon how many folders you have and how many emails are stored in each of your folders. For users with around 1,000 folders, it should take about 4 to 5 hours for IMAP accounts and twice that long for ActiveSync accounts.

The app needs to download 64 emails from each of your folders in order to learn your filing behavior so that it can suggest the right folder when you file an email. This is the minimum number of emails required for the auto-suggestion algorithm to work to our high standards, and these emails need to be downloaded in their entirety.

If you are connecting to an Exchange Server, please note that those servers often have throttling policies that limit the speed at which email clients can access the server. One way to speed up the app (both during setup and daily operation) is to modify those policies to allow for faster access. If you change the Exchange ActiveSync Throttling Policy on the server, you should also modify the 'Rate Limiting' option in the Advanced Account Settings screen for the account within the app. Please remember to tap SAVE if you make any changes.

It is not recommended, but if you are using Exchange ActiveSync to connect to your account, you can set the 'Days to sync' option to 1 month or less. This setting is in the 'Advanced' section when entering your account information. Please note, however, that the auto-suggestions will initially not work properly if you choose to do this. Over time, they should work better as the app downloads more of your filed emails.

IMAP.

• IMAP is a client-based synchronization scheme. For an app like eMailGanizer that needs to download 64 emails from each folder in order that it can learn filing behavior, this is very important. ActiveSync provides some support for limiting the number of emails to be downloaded, but it is time-based rather than number based. Additionally, there is no choice between '1-month' and 'forever'. That ultimately means that to get 64 emails from a folder, 1000 might need to be downloaded.
• ActiveSync provides no way of asking the server, "How many emails are in this folder?". The best it can do is to provide an estimate (sometimes way off) of the number of adds & deletes to a folder since it was last synchronized. This causes the 'numbers' to be off in eMailGanizer.
• ActiveSync provides no means of uploading an email to the server. This means that you cannot move emails from another account into an ActiveSync account. It also means you cannot store Drafts on an ActiveSync server.
• ActiveSync for Exchange Servers 2003 & 2007 do not have proper support for flags changes on the server side. So, if you reply to an email on your desktop machine, eMailGanizer will not be able to update the 'replied' flag on its copy of the email.

You can add the account again as an Exchange account, but with emails disabled. That is accomplished from the Advanced section while setting up the account.

Tap on this button:

To mark an email as unread, please do the following:

1. Tap on the body of an email while viewing the email
2. A toolbar will appear near the bottom of the screen
3. Tap the button (with the white circle) on the far left of the toolbar

You can also mark and email unread directly from your Inbox. To do that, please do the following:

1. Swipe across the email preview in your Inbox
2. A toolbar will appear over the email preview
3. Tap the button (with the white circle) on the far left of the toolbar

Attachments, like most fields in the app, are horizontally scrollable. If something seems chopped off or missing, try swiping across the item to scroll it.

If you tap on the Batch Operations button , at the top of your Inbox, you will be presented with the Batch Operations screen. On that screen you can 'check' emails. Then tap the Organize Button at the top right and choose 'Trash'. You can 'Select All' by tapping on the Action Button at the top and choosing 'Select All'.

No. Absolutely not. Once the initial sync has completed, you should never wait for the app. The app prioritizes its downloading based on what you are doing. If you tap on an Inbox, that Inbox that you are viewing will be downloaded before everything else. Similarly, if you tap on a half-downloaded email, the downloading of that email will be prioritized over other downloads. Also, you do not need to wait for the entire email to finish downloading before you move or delete it.

eMailGanizer tries to hide the 'quoted' text when viewing an email. Instead it offers the prior messages in a conversation style format. Unfortunately, sometimes eMailGanizer can do this incorrectly. This usually happens with bottom quoted emails. When that occurs, you can tap on the downward pointing arrow that appears on the line at the bottom of the email that says "Message History". That should reveal the portions of the message that are not displaying.

You can advance to the next email by swiping from left to right across the body of the email. You can go back to the previous email by swiping from right to left across the body of the email you are viewing.

If you navigate to More > Filing and you enable the 'Advance after filing' option, the app will automatically proceed to the next mail after the current email is filed or moved to the Trash. Please also note that you can move to the next (or previous) email without filing it by swiping across the body of the email.

You can enable Landscape mode on the More > Appearance screen. It is the second (or so) option down.

Yes. Please navigate to More > Appearance > Layout. On that screen, in the 'Email Details' section, you can set the 'Viewer' to "Prefer HTML".

Please navigate to More > Behaviors. In the 'Sorting' section, please change Order By to 'Sent Time', and set the 'Reverse' switch to On. It is also advisable to set the 'Tap to sort' option to OFF. The issue might have arisen because that option was On, which makes it very easy to change the sorting through an accidental tap.

Shake your phone. That will present a prompt asking you to confirm the 'Undo'. Tapping 'OK' will procede with the undo operation.

Please note that it might take a minute or 2 to accomplish this action. It also places the email back in its position within the Inbox (or original folder) so you might need to scroll a little to find it.

It should also be noted that the 'Undo' feature of the app is recursive. Shaking the phone again will undo the prior move, and so on. You can undo every move you've made since the app was last started.

There are a few reasons why the right folder might not be shown:

• There are stray emails filed in the wrong folder. 80% of the time, this is the problem when a totally unrelated folder shows up. The best way to see 'why' a particular folder shows up is to chose the More option and then tap the Refresh button at the top right. That will result in several more 'Suggestions' appearing. Under each suggestion will be some terms that influenced the suggestion. If you see any that are wildly out of place, you can go to your desktop and correct the mis-filed emails.
• There is not enough information within the folder to relate it to the email. Most of the time this will occur as a result of the Days-to-sync option on the account (or folder) being set to a very low number. It can also occur due to the 64 email 'Historical Limit' in the folder settings. Lets say I have a Folder called 'eMailGanizer_Users', where I file all of my emails from John Doe. Let's also say that I delete and reinstall the app. When eMailganizer trains itself on the 'EmailGanizer_Users' folder it will only take the last 64 emails received. If there were no emails from John Doe within that last 64, then eMailGanizer won't know how to file the next one you send me. Once I file that one, however, the next one you send me should show the right folder. It should be noted that eMailGanizer will continue to learn as you file emails, even if you have chosen a very low Historical Limit and/or Days-to-sync
• The suggestions for the current email were cached before newly learned data has been retrieved. An example of this is if a thread of emails are retrieved at the same time. The suggestions for all of those emails will be calculated before any of the emails are filed. This surpresses eMailGanizer's normal processing which favors folders that a member of the thread has already been moved into. We will someday have a fix for this issue. Until then, tapping on More and then the Refresh button at the top right will ignore the cache and recalculate the folder suggestions.

One other thing you can do is to go to the More > Filing and set the number of Suggestions to 5. It is also helpful to set the 'Recents' to 1. This will show more folders in the action sheet, and increase the chances of showing the right one.

No. If the app is working properly and your folders are organized in a consistent fashion, rules should not be needed. The app should be able to show you the 'right' folder almost all of the time.

As for rules that work on emails before they are read, these are best off done on the server where they can be set up once and affect every single device and email program. Most modern email providers provide a way of doing this through a 'Rules' or 'Filters' section of the webmail interface.

eMailGanizer contains 2 mechanisms that help deal with folders that are used as part of server-side filtering. The mechanism that will help most with this is dependent on how the folder is used.

If your server-side filtering moves emails into folders that are treated as inputs only, changing the folder type to List will be very useful. 'List' folders are, for the most part, treated like additional Inboxes. They are show on the Inboxes screen and they should generally not be left to collect old emails for reference.

If your server-side filtering moves emails into folders that are used as both a recipient of new emails as well as a reference archive of older emails, then the 'smart folder' called 'Unread folders' can be very useful. Turning that feature on will show any folder with unread emails in your Inboxes tab. Once you've read all of the emails in that folder it will be remove from the Inboxes tab and treated as a reference folder.

A Unified Inbox can be enabled by navigating to More > Appearance. The 3rd section on that screen contains the virtual folders that can be enabled. If you enable the 'All Inboxes' smart folder, a unified inbox will appear along with the other inboxes on the Inboxes screen. The Unified Inbox will contain all of the emails from all of your Inboxes in all of your accounts.

If you navigate to the More > Appearance screen, the 3rd or so section down is the 'Smart Folders' section. In that section, you can enable the 'Unread Emails' option. That will add a folder to your Inboxes screen that shows only your unread emails.

To fully delete a folder, you will need to empty the Trash that the folder has been moved to. In order to do that, please navigate to the Trash folder. Then tap the Action Button at the top of the screen. Then choose 'Empty Trash' and confirm the warning.

You can move folders by tapping the Edit button at the top right when on the Folders screen. Then use the controls on the right hand side of the folder rows to drag the folder row to a different place. To drag it to the top level, drop it on the row that has the account name.

Yes. To set this up, please navigate to More > Appearance > Layout > Grouped Folder Types (in the Folders section). On that screen, select the folder types you would like to see grouped together at the top of the folder list. After making the changes, any of the selected types will appear near the top of the Folders screen. From there, you can select on the parent folder to view all of the emails in all of your accounts for that folder type, or you can expand that parent folder to view them separated out by account. In short, those folders will work just like the similar folders you might see in a desktop email client.

To use the native iPhone client for sending emails, please navigate to each of your accounts from More > Accounts. Then change the entries in the bottom section for 'New emails', 'Replies', & 'Forwarding' all to 'iPhone'. Then Save the account again. Then, go to More > Sending and change the Default Identity to iPhone.

While composing an email, perform a Long Tap on the body of the composition. This will bring up the Pasteboard Menu. The right hand button on that menu is labeled, "Attach". Tap on that button and you will be able to select an attachment.

We call that the Stash Button. It allows you the stash the draft aside for later editing, while you return to the email viewing portion of the app. This is useful if you want to go back and read through some more of the email thread, or look at some other related emails. Once a draft has been stashed, all of the compose buttons in the app will show a badge indicating there is a stashed draft. Tapping on that button allows you to resume the draft, clear the stashed draft, or start a new draft.

If you navigate to More > Sending in the app, there are some preferences you can set that control the actions that occur after sending an email. To take full advantage of these, you should set the 'After Sending' option to 'Choose Later'. You should then tap on 'Send action sheet' and check any of the actions you might like to perform after your email is sent.

With that setup, you will be presented with an action sheet when you tap the 'Send' button. This will have a menu that allows you to choose how you would like to process the mail after it is sent.

If you'd prefer to always perform a single defined action (like Archiving the original email) after sending, you can set the After Sending option to that action, rather than to Choose Later. This will bypass the action sheet and automatically perform that action after the email is sent.

An Identity is the way to configure different groups of settings for sending email. If you use the same signature and headers, templates, ... for all of your accounts, you can leave the settings for each Identity at its default and it will just use the information from your Preferences.

If, however, you would like to have different signatures, headers, or other settings for each of your accounts, you can modify the settings for the identity associated with each account that needs a custom signature. Furthermore, you can use identities to create different groups of settings for new emails, replies, & forwards. You can even use identities to use different settings for specific folders.

That's an xsl style sheet. It provides very sophisticate formatting for email templates. Please see the user guide for information about the email xml data provided for use in the style sheet.

If you do not need substitions, you can just erase the xsl and replace it with plain text.

Those lines that appear at the bottom of the email before the signature are the Valediction. To remove them, please navigate to More > Sending. Then tap the line that says Valediction and choose 'None'. Like almost all of the Sending preferences, this can be set on a per-identity basis too.

When forwarding, the app will include those attachments that have already been downloaded. To include attachments when forwarding, first tap on each attachment in the email to download it.

If you are being cc'd on emails when you reply-all, it sounds like eMailGanizer does not know your email address. That can happen for various reasons (one of which is when you use DOMAINuser as your login). In order to inform eMailGanizer about all of your email-addresses, please navigate to More > Advanced > Aliases. Then tap the + button at the top right and add your email address. You can add multiple addresses and you should add any email address you would like to be considered as 'you'. Those email addresses will be filtered out when you 'Reply-All'. You will also get a better looking 'Thread' view since your sent emails will properly formatted as such, once the app knows which ones are yours.

You can show the CC line by tapping the Action Button at top while composing an email and then choosing Show CC & Bcc.

You can 'always' show the CC line by navigating to More > Advanced > Mail Headers. Then tap on 'CC' and set the Visibility option to ON.

• iOS7& Later

  Unfortunately, Apple has forced TextExpander to modify the way snippets are shared with other apps on iOS7. In order for eMailGanizer to update itself with your latest TextExpander data, you will need to explicitly force this update.

  Please navigate to More > Sending and toggle the TextExpander option OFF and then back ON.

  Please also make sure that you have updated your device with the latest version of the TextExpander app.

• iOS6 and earlier

  Please run the TextExpander App and then start eMailGanizer

• All iOS versions

  If you are using the HTML editor for composing your email, please try entering some blank spaces or lines before the snippet.

To Bcc a single address whenever you send an email, please navigate to More > Advanced > Mail Headers > Bcc and fill in the address you would like bcc'd.

Unfortunately, there is no easy way to do this so that the correct address gets Bcc's depending on the account you are sending from. This option will be available in an update soon.

You can still accomplish this however, by using Identities. To bcc different addresses based upon the account, please navigate to More > Identities > *each Identity* > Headers and set the Bcc line appropriately. Then tap Save to save the modified Identity.

The easiest way to change your signature is by clearing out the xsl and editing from a blank slate. This process will accomplish that:

• Navigate to More > Sending
• Tap on the line that says Signature
• Tap None
• Tap on 'Signature' again
• Tap Edit
• Enter whatever text you like

You can change this by navigating to More > Sending. Then tap on the 'Reply' line in the Templates section at the bottom and choose the 'System-reply' template if it is not already chosen Then tap on the 'Reply template' line again and tap 'Edit'.

Near the bottom, you'll find a line that says something like: select="doc/composition/quotedText" if you change that to be select="doc/composition/unquotedText" the angle-brackets will be removed from your replies.

Unfortunately, sometimes these pending actions can get 'stuck'. There are various reasons this can occur.

In order to fix the issue, the first thing to try is to reboot your device and restart the app.

If that does not help, please navigate to each of your accounts into More > Accounts and then tap Save. If that produces an error message, please send us screenshot of that error. If it does not produce an error, it can sometimes correct the problem.

If that does not help, please go back to the Status screen and tap on the line that says ' actions pending'. The next screen will show you the actions the app is waiting to perform on the server. Tap the Edit button at the top right and then tap the red circle next to the top listed action. Then tap Cancel on the right hand side of that row in order to cancel that action. Hopefully, the rest will go through after you cancel the top one. If they do not, please try canceling 1 or 2 more and see if the rest go through then.

If all else fails, tap the Action Button at the top of that screen. Then choose, 'Cancel All' to cancel all of the pending actions.

If this issue recurs often, there is some other problem going on that needs to be investigated.

It is usually safe to ignore the numbers at the top of the Status screen. Here's what they mean, though, starting from the left:

• n - is the number of emails that the app currently has in its database.
• of n - is the number of emails that the app *plans* to have in its database. This can be smaller than the prior number due to deletions that have not been processed (and some other things).
• n available - is the number of emails on the server.

It should also be noted that the numbers don't really represent the number of emails downloaded. They refer to operations to be performed on the email to get it fully downloaded. For example, if 6 emails have had their headers downloaded, but not their bodies, the n number might be 3 even though 0 emails have been fully downloaded.

This occurs as the result of deletes & moves that have occurred on the server, but have not yet been updated in the app.

'Catching up' can usually be ignored. The app should occasionally return to the 'Up to date' status, however. If you leave the app running on the Status screen for a while and that never occurs, then there is a problem that needs to be investigated.

Most mobile apps do one thing very well, and they require very little customization. That is not the case for email clients. Due to the nature, history, and ubiquity of email, everybody likes to manage their email a little differently. We've made the app highly configurable to accomodate as many different email management styles as possible.

If you perform a Long tap on the name of the setting, the Pasteboard (copy,cut, & paste) menu will appear. At the right of that menu will be a Help option. Tapping on the Help choice will bring you to the section of the User Guide that explains that setting.

'Presets' are groups of settings that can be easily loaded with a few taps. We've included a few different preset themes within the app, and you can also save your own customized group of settings as a configuration.

You can save your own preset configuration by navigating to the More screen and tapping on the Custom 'Presets' line. Then tap Save. After you save the configuration as a file in Dropbox or iCloud, you can email them like any other file.

If you've got an interesting configuration, please email it to us so that we can include it in a future update of the app.

Not at this time. If you'd like this capability, please send us an email. Or, if you have a suggestion for a theme, please describe it to us in an email or send us a screenshot of an app with colors similar to the ones you desire.

If you navigate to More > Appearance , there is a setting labelled "Application Icon" that is in the Unread Email Counts section. If you turn that to On, the 'badge' on the Application Icon for unread emails will be enabled.

You can enable a Trash button while viewing your email by doing the following:

• Go to More > Appearance > Layout
• In the second section that is titled 'Email details', tap on 'Navigation Bar Buttons'
• 'Check' the 'Trash' row on that screen

That will cause a Trash button to appear at the top while you're viewing your email. It will allow you to move emails to the Trash with one tap.

• Go to More > Appearance > Layout
• Tap on the row labeled 'Swipe buttons' in the top section that is titled 'Email previews'
• 'Check' the various buttons you would like to appear when you swipe across an email preview

To delete an account, navigate to the More > Accounts section of the app. Then tap on the Edit button and the top right. Then tap on the red circle to the left of the account to be deleted. Then confirm the delete by tapping on the Delete button to the right of the account to be deleted.

The name that appears on the 'From' line of your emails is controlled by your Identity. Each account has a default identity that is created at the time the account is added. The name on the Account screen is only used when creating that default identity. After the initial account entry, the properties of the Identity need to be modified from the Identity Settings screen that is accessed from the More > Identities screen.

To set up separate incoming and outgoing email servers, please do the following:

• When entering the account, please navigate to the Advanced screen and set the 'Send emails' option in the Features section to OFF.
• After the IMAP account has been properly saved, please add another account and select SMTP as the account type.

To add your Dropbox account to eMailGanizer, please do the following:

• Go to More > Accounts
• Tap on the + button at the top right
• Enter ‘Dropbox’ as the account type
• Enter a nickname for the account
• Tap SAVE at the top right

This error is generated by the server. It means that you have too many 'devices' registered to access your email account. A 'device' does not directly relate to the physical device of your phone. Each app on each physical device that accesses your email account will register a virtual 'device' on your server. The server administrator can set the maximum to a low or high number, depending on their level of comfort.

If you've tried a lot of Exchange apps, it makes sense that you would encounter this error. Depending on your Exchange Server settings, you might be able to correct this through OWA. On that site, you can go to Outlook > Options > See All Options. Then click on 'Phones' on the left. That should show you your devices and allow you to delete some. You might need to contact your server administrator if you cannot get to that screen.

Alternatively, if your Exchange Server is configured to support IMAP, you can change the protocol to IMAP and bypass this issue. The app generally works better when used with IMAP due to limitations with the ActiveSync protocol.

This error is generated by the server. It indicates that the app is not allowed to access your email account. You will need to contact your Exchange server administrator to address the issue.

Alternatively, if your Exchange Server is configured to support IMAP, you can change the protocol to IMAP and bypass this issue. The app generally works better when used with IMAP due to limitations with the ActiveSync protocol.

Yahoo has a bug in their IMAP implementation where they do not properly handle certain folder names. Specifically, these are named with & in them. There are probably issues with some other characters too. Try changing the name of the problem folder (using Yahoo's website) to a name that only contains alphanumeric characters and _. That usually fixes this issue.

If you've left the 'Recover passcode' option enabled when you first set up your passcode, you should be able to reset your passcode using the following procedure:

• Reboot your device
• Start the app
• Tap 'Lost Passcode'
• Enter your email password
• Tap 'Log in'
• Go to the More > Behaviors screen
• Tap on the 'Passcode lock' switch to set it to Off
• Tap 'Lost Passcode'
• Enter your email password
• Tap 'Log in'

If you are not able to get into the app at all because the 'Lost Passcode' button is not available, you will need to perform a full delete and reinstall of the app.